I disagree with this particular suggestion both in principle and in practice.
Paying to vote is explicitly incompatible with our current structure and rules, and our ethos of being first and foremost a free and open-source project. Please have a read through https://www.classicpress.net/democracy/ if you haven’t already.
As far as other suggestions like premium support, we are not making a decision on this yet either way. However, I can think of a few things that would be absolutely required before implementing such a program:
- Clearly defined contractual obligations on both sides. For support, what is in scope vs out of scope, etc.
- Someone to implement, execute and manage the program, including hiring, compensation, quality control, etc. Ideally this would be someone with previous experience running an online support team.
- Transparent governance that does not cause conflicts of interest with our existing goals and structures. This may be the most difficult part to do well.
Personally I’d also go for live chat support rather than email support. Our support forums already offer a much nicer support experience than anything we could do via email, and that’s free.