Yes. Maybe you deleted the message. It was the first one on your boxâŚand it was from âdiscobotâ.
Ah. Who is discobot?
Iâve never heard of that. Is it different to induction or orientation?
Itâs just an automated bot built into the forum.
Pretty much the same thing⌠to familiarize with.
This last bit of discussion brings up a point. One thing I think would improve the forum is if things were more obvious.
So the home page could have a link to the Onboarding. But instead of calling it by an obscure name, call it âHow to use the forumâ So in order to find you donât have to somehow magically know (or remember) to send a message to somebody called discobot.
Also a link to rules/guidelines. I found them the other day and they are really well written and useful. But I canât remember how I found them and I canât find them now.
In fact there seems to be quite a bit of obscure terminology such as meta and governance. Those are categories which need to have a description to tell you what those terms mean. I would be infavour of just using straightforward plain English or it just seems like jargon.
Ah, found it in the second (mobile) menu on the home page.
@anon71687268 just put together a good tutorial, conpleting both the basic onboarding and the advanced will give you those badges
Also good points about the forum guidelines, we will include a link in the welcome message to that too
Thereâs no need to guess what discobot is⌠It is explained in the welcome message that every user receives. It also put a notification on your avatar to make it more obvious that something was waiting there. You may have deleted or overlooked it.
Open source communities revolve around software and, since that isnât your primary focus, thereâs going to be terms you have to look up. It would be the same for me if I picked up a saxophone and wanted to play it and have it sound anything like music. I donât know every term mentioned in every post hereâŚbut, if Iâm interested, I look them up. Those terms you mentioned â onboarding
, meta
, and governance
â are a prime example. You may not know what those things mean, but, looking them up will reveal that theyâre actually common terms and are not specific to forums, or software, or ClassicPress.
Let me try to give this some perspective.You teach sax, right?
If you had a new student, I presume you wouldnât refer to a saxophone as âthat golden horn with all the pretty embellishmentsâ? More likely, youâd call it an alto saxophone (or whatever) because thatâs the term for it. Itâs up to the student to either already know itâs a saxophone before they contact you for services, or, at the very least, to look it up (or ask) and find out what it is. Itâs the same thing hereâŚwe call things what they areâŚand some of us have to look things up from time to time.
OK, I was just trying to be helpful and suggest how to improve the forum as requested, not have an argument.
I didnât get that
Nor did I see any explanation.
This is the message I got, which just tells me to learn more I should click on the ellipsis.
So I did that and all that happens is an X appears next to my name and a plus sign then shows next to Add or Remove Nothing about a series of tasks
Do the advanced tutorial.
Also it would be useful to have pages, in order to get to that very 1st message I got, I had to keep scrolling and scrolling and scrollingâŚ
Yes, this is what I have referred to above. The default message isnât clear that you are starting onboarding by bookmarking the message.
If you click the ellipse and then click the bookmark icon another step will start.
As mentioned previously, I understand that isnât clear so I have since updated that message to provide more context.
It mustâve been lost in the scroll as more sub-topics were added to the thread.
Getting very close!
I have to be honest, I am not really sure why⌠what else could we do other than apparently tear everything we have down and rebuild with a new system?
@anon71687268 and I have spent quite a bit of time trying to understand and offering advice and help as required.
If you have not completed the onboarding I donât think we can really help with anything else. Yes, as we have said all along we value the input, and we hear the feedback and are making adjustments, but these adjustments will take time, they are not overnight fixes.
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Canât remember.
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Have been using Discourse for several years before ClassicPress began, so why should that be necessary? (Could it be because the moderators on that forum let the discussion flow?)
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What a baffling suggestion anyway! A ClassicPress forum should surely be immediately ready-to-use by anyone who knows how to make a comment in WordPress/ClassicPress. Why would we want to expect users to read a manual just to be able to use the facility? I am genuinely stunned by this notion.
Without specifying any criteria of what features would be expected, itâs impossible to know whether youâre right or not. But, at its root, a forum is really just posts, categories, and comments (or another post type). Nothing hard there. Want an edit capability? Check. Want text formatting? Check. Want user role management? Check. Want email notifications with hyperlinks to the relevant comment? Check. Want avatars? Check. Want search? Check.
None of that is hard. So please tell me what is.
This badge is awarded for completing the basic tutorial, and this badge is granted after completing the advanced tutorial. I appears youâve completed neither tutorial.
It could be any number of things. Pondering a question is not a definitive answer.
The vast majority of users have expressed no trouble using the forums.
Simply, youâve left out a lotâŚsuch as (but not limited to):
- putting it together in a cohesive way that is usable without crippling forum administration, and
- handling support, feature requests, etc, and
- itâs essentially reinventing the wheel.
The classic fallacy!
Itâs like universities who ask their students what features they like about their university experience. The students reply âthe personal interaction with facultyâ, so the university has faculty calling prospective students as part of the admissions process. But thereâs one problem with that, as theyâd soon find out if they asked those students who rejected offers of admission (which is a far larger group).
What do the latter say? âIâm not going there. They have faculty making phone calls. They must be desperate.â
You need to be asking those who donât participate in the forums to get a proper picture.
Under this logic, your own opinion wouldnât count.
Same - I am stunned that you think by changing to a new forum software you some how wonât need to onboard users. Regardless of the software, someone somewhere will have no experience using it, just moving to a forum software you have used in the past doesnât solve that issue, expect for you.
Who do you suppose puts that all together and make sure it stays running and operational?
Unfortunately, your specific issue - in regards to the forum software, is not one as community team lead I am willing to look at changing and James above, as infrastructure team lead, has said the same thing.
So, at the end of the day all we can do is iterate on what we have - like we have all been saying all along. Spending time arguing about how to build a forum is frankly pointless.