I was looking at the template for support requests and I think we should update it to be more relevant to support requests. It looks like a template for bug reports.
Here’s the template:
Here’s what I suggest we do:
- Remove “Possible solution” section. Users won’t know how to fix it, that’s why they request support.
- Request hosting/server information, if available: WP/CP version, PHP, MySQL, server type, etc.
- Change “reproduce this bug” to “reproduce the issue you’re experiencing”.
- Change “Providing context helps us come up with a solution that is most useful in the real world.” to “Providing context helps us provide quick and efficient support and advice relevant to your situation.”
If anyone has any additional suggestions, feel free to share.