Sorry!
I thought there as some agreement that it will be made official at some point, see Facebook Group - #9 by BlueSkyPhoenix
I probably got that wrong then.
I do however agree with @dsl25 that a group can help boost awareness and interaction and that CP definitely needs some boost.
Right now, for example all my clients I offer the switch are scared, even they do not like GB at all and want another solution, their sentiment is along the lines of:
Will CP stay? Is this even “working”? I can see empty DOC! I do not see many people using it or considering it!
That is the general sentiment, and this can be boosted off partially with social presence and more interaction, amongst other things, also because many people do exactly “base” their first impression on things like social presence and interaction.
It doesn’t need to become a support channel. It can be made clear that it is a “social” interaction platform for users who do not want to be forced to sign up to (one more) account like slack, or this forum here.
There may (will) be users willing to help other users over FB, I see this in all groups I am member of, despite those instances having dedicated forums as well.
More than anything else, it helps building backlinks, people “talk” about it, and this does trigger search engines to infer that content is worth linking to, and therefore also worth surfacing on a SERP etc etc.
All in all I don’t think a platform like CP can renounce to a full scale social presence. That includes (but is not limited to) FB groups. Pages are for following, Groups are for interaction. And that is what creates the big “talking pool” - the page alone just creates likes and perhaps a few shares.
However, not trying to force my opinion or experience here. Of course I accept if it won’t be done 
Again offering my help, if required.
Cheers!